{"page":{"id":"01KJF7XB975WT1G0BACPHKK2CX","name":"YCloud","url":"https://status.ycloud.com/","updated_at":"2026-11-05T09:41:04Z"},"incidents":[{"id":"01M6NEVK10F7PX52S35BDWZFC3","name":"Elevated errors affecting YCloud dashboard","status":"resolved","created_at":"2026-11-05T08:57:53Z","updated_at":"2026-11-05T09:41:04Z","resolved_at":"2026-11-05T09:41:04Z","impact":"major","page_id":"01KJF7XB975WT1G0BACPHKK2CX","incident_updates":[{"id":"01M6NHANMC2MP1DD8XEET12B26","body":"All affected services are operating normally again.\n\nWe’re sorry for the disruption, and we appreciate your patience.","created_at":"2026-11-05T09:41:04Z","display_at":"2026-11-05T09:41:04Z","incident_id":"01M6NEVK10F7PX52S35BDWZFC3","status":"resolved","updated_at":"2026-11-05T09:41:04Z"},{"id":"01M6NG52MTKW2HHD1V8WZ5RBKQ","body":"A fix has been deployed for the issue affecting YCloud services and we are monitoring for recovery.","created_at":"2026-11-05T09:20:32Z","display_at":"2026-11-05T09:20:32Z","incident_id":"01M6NEVK10F7PX52S35BDWZFC3","status":"monitoring","updated_at":"2026-11-05T09:20:32Z"},{"id":"01M6NF804H48WV9ZC38HP8FDVJ","body":"We are continuing to investigate elevated errors, and are working with our infrastructure provider. We will provide another update as soon as we have more information.","created_at":"2026-11-05T09:04:40Z","display_at":"2026-11-05T09:04:40Z","incident_id":"01M6NEVK10F7PX52S35BDWZFC3","status":"identified","updated_at":"2026-11-05T09:04:40Z"},{"id":"01M6NEVK107QRWCDD15DQZ4Z4F","body":"We are investigating elevated errors affecting the login, inbox. ","created_at":"2026-11-05T08:57:53Z","display_at":"2026-11-05T08:57:53Z","incident_id":"01M6NEVK10F7PX52S35BDWZFC3","status":"identified","updated_at":"2026-11-05T08:57:53Z"}]},{"id":"01M2JSB65J2XF34NZMR2G1GQH8","name":"Inbox outage - 20260915","status":"resolved","created_at":"2026-09-15T15:00:39Z","updated_at":"2026-09-15T16:49:03Z","resolved_at":"2026-09-15T16:49:03Z","impact":"major","page_id":"01KJF7XB975WT1G0BACPHKK2CX","incident_updates":[{"id":"01M2JZHNX3W4SBXYEMEKQVECDF","body":"This incident has been resolved.","created_at":"2026-09-15T16:49:03Z","display_at":"2026-09-15T16:49:03Z","incident_id":"01M2JSB65J2XF34NZMR2G1GQH8","status":"resolved","updated_at":"2026-09-15T16:49:03Z"},{"id":"01M2JVAJ9X9JEB8Z5C2V3QXZ71","body":"A fix has been implemented and we are monitoring the results.","created_at":"2026-09-15T15:35:16Z","display_at":"2026-09-15T15:35:16Z","incident_id":"01M2JSB65J2XF34NZMR2G1GQH8","status":"monitoring","updated_at":"2026-09-15T15:35:16Z"},{"id":"01M2JSB65JEYE4N9SCEZJMQS5F","body":"Hi valued customers,\n\nWe are investigating an issue where messages may unable to send from YCloud Inbox.  We have identified the root cause and are actively working on a fix.\n\nBest regards,\n\nYCloud Team","created_at":"2026-09-15T15:00:39Z","display_at":"2026-09-15T15:00:39Z","incident_id":"01M2JSB65J2XF34NZMR2G1GQH8","status":"identified","updated_at":"2026-09-15T15:00:39Z"}]},{"id":"01KXWSKKPGC1SA4NRB957NAAQF","name":"WhatsApp Official API issues in 19th July","status":"resolved","created_at":"2026-07-19T08:59:10Z","updated_at":"2026-07-19T09:37:04Z","resolved_at":"2026-07-19T09:37:04Z","impact":"major","page_id":"01KJF7XB975WT1G0BACPHKK2CX","incident_updates":[{"id":"01KXWVS08JHA82009NHH71TCT3","body":"**Resolved**\nThe issue has been resolved, and all affected services are operating normally. We will continue to monitor system performance to ensure ongoing stability.","created_at":"2026-07-19T09:37:04Z","display_at":"2026-07-19T09:37:04Z","incident_id":"01KXWSKKPGC1SA4NRB957NAAQF","status":"resolved","updated_at":"2026-07-19T09:37:04Z"},{"id":"01KXWVHE6D6A6T36672RN6JRZH","body":"**Monitoring**\nThe issue has been mitigated, and the affected services are recovering. We are continuing to monitor the situation closely to ensure service stability.","created_at":"2026-07-19T09:32:56Z","display_at":"2026-07-19T09:32:56Z","incident_id":"01KXWSKKPGC1SA4NRB957NAAQF","status":"monitoring","updated_at":"2026-07-19T09:32:56Z"},{"id":"01KXWSKKPGGPK7SQST78XZ8VE3","body":"We identified a WhatsApp Cloud API error. Some messages will response a '#200 OAuthException' error. \nMore updates to follow shortly.\n\nSun 19th July 17:00 UTC+8\nYCloud Team","created_at":"2026-07-19T08:59:10Z","display_at":"2026-07-19T08:59:10Z","incident_id":"01KXWSKKPGC1SA4NRB957NAAQF","status":"identified","updated_at":"2026-07-19T08:59:10Z"}]},{"id":"01KTY1B5H38PB36V484QTHXKEK","name":"WhatsApp API Incident","status":"resolved","created_at":"2026-06-12T13:46:31Z","updated_at":"2026-06-12T15:43:04Z","resolved_at":"2026-06-12T15:43:03Z","impact":"major","page_id":"01KJF7XB975WT1G0BACPHKK2CX","incident_updates":[{"id":"01KTY80HQKY544Q1AQFGG91S51","body":"Around 23:38 (GTM+8), the fault was basically alleviated.\n\nOver the past period,**Meta Platforms experienced a large-scale global outage**  , affecting services including but not limited to WhatsApp API, Meta Ads, Facebook Login, and related personal services such as Facebook and Instagram.\n\nFor details on the progress and causes of the event, please follow:\n\n\u003chttps://metastatus.com/whatsapp-business-api\u003e\n\nBased on past experience:\n\nMessage requests that fail to send during a fault will not be automatically resent; if necessary, they need to be resent manually.\n\nUser uplink messages during the fault period will most likely be retransmitted within a certain period in the future.","created_at":"2026-06-12T15:43:03Z","display_at":"2026-06-12T15:43:03Z","incident_id":"01KTY1B5H38PB36V484QTHXKEK","status":"resolved","updated_at":"2026-06-12T15:43:03Z"},{"id":"01KTY1B5H3FJCS1BN2904HKV59","body":"At approximately 9:35 PM Beijing Time on June 12, the WhatsApp API appeared to experience a widespread outage. Further updates will follow as they become available.","created_at":"2026-06-12T13:46:31Z","display_at":"2026-06-12T13:46:31Z","incident_id":"01KTY1B5H38PB36V484QTHXKEK","status":"investigating","updated_at":"2026-06-12T13:46:31Z"}]},{"id":"01KRZ8FE8NXBEY1V2WDHMZ8N6E","name":"WhatsApp Service Alert 5.19","status":"resolved","created_at":"2026-05-19T04:39:02Z","updated_at":"2026-05-19T04:54:27Z","resolved_at":"2026-05-19T04:54:27Z","impact":"major","page_id":"01KJF7XB975WT1G0BACPHKK2CX","incident_updates":[{"id":"01KRZ9BNF2ZPGTM1HVV4HNJSHY","body":"【WhatsApp Service Alert 5.19】  \n\nObservation has now resumed, with the affected time period approximately from 12:00 to 12:45. Currently, it is observed that the WhatsApp service is backfilling webhook pushes. If there are no new issues, the alarm information will no longer be updated.  \n\nYCloud Team","created_at":"2026-05-19T04:54:27Z","display_at":"2026-05-19T04:54:27Z","incident_id":"01KRZ8FE8NXBEY1V2WDHMZ8N6E","status":"resolved","updated_at":"2026-05-19T04:54:27Z"},{"id":"01KRZ8FE8NHWYGXBQK8WKHT3NZ","body":"Currently, there appears to be a large-scale failure in the WhatsApp service. The fault is manifested as the absence of a sent receipt after message submission. Waiting for the WhatsApp team's update progress.  \n\nYCloud Team","created_at":"2026-05-19T04:39:02Z","display_at":"2026-05-19T04:39:02Z","incident_id":"01KRZ8FE8NXBEY1V2WDHMZ8N6E","status":"identified","updated_at":"2026-05-19T04:39:02Z"}]},{"id":"01KMJGHS6PXED1VKRKGENJ3RQB","name":"Service Disruption Notice – Partial Traffic Impact ","status":"resolved","created_at":"2026-03-25T12:47:13Z","updated_at":"2026-03-25T12:47:13Z","resolved_at":"2026-03-25T11:00:00Z","impact":"minor","page_id":"01KJF7XB975WT1G0BACPHKK2CX","incident_updates":[{"id":"01KMJGHS6PTBWHVR26TQH1JDDH","body":"During a rolling upgrade of our network acceleration nodes, an incorrect configuration by our operations team caused part of the traffic to fall back to the origin, resulting in a service disruption.\n\n \n\nThe configuration has now been rolled back and the upgrade process has been stopped.\n\n \n\n**Impact period:** March 25, 19:00–19:20 GMT+8\n\n**Affected traffic:** Approximately 30% of API requests\n\n \n\nWe apologize for any inconvenience caused and are reviewing the process to prevent similar issues in the future.","created_at":"2026-03-25T12:47:13Z","display_at":"2026-03-25T11:00:00Z","incident_id":"01KMJGHS6PXED1VKRKGENJ3RQB","status":"resolved","updated_at":"2026-03-25T12:47:13Z"}]},{"id":"01KJQVXTTRPH2VZX5WX32PGT4W","name":"Significant Drop in Marketing Message Delivery Rate due to 131049","status":"resolved","created_at":"2026-03-02T18:10:50Z","updated_at":"2026-03-12T18:19:50Z","resolved_at":"2026-03-03T03:38:43Z","impact":"none","page_id":"01KJF7XB975WT1G0BACPHKK2CX","incident_updates":[{"id":"01KJRWDMRBGYQSKTHQQQ8GTTBD","body":"The fix for the disruptions impacting Marketing Messages API has been deployed and this issue is now resolved.\n\nThank you for your patience. ","created_at":"2026-03-03T03:38:43Z","display_at":"2026-03-03T03:38:43Z","incident_id":"01KJQVXTTRPH2VZX5WX32PGT4W","status":"resolved","updated_at":"2026-03-03T03:38:43Z"},{"id":"01KJQVXTTRBRG5XP005V3QPP0N","body":"Starting **March 2**, the delivery rate of Marketing template messages has significantly decreased, with a large number of failed code 131049 observed.  This code (131049) indicates that Meta chose not to deliver the message to maintain a healthy ecosystem engagement. \n\nThis issue has been confirmed by **WhatsApp side**, and they are working to resolve the issue. YCloud team will provide timely updates as soon as there is progress.","created_at":"2026-03-02T18:10:50Z","display_at":"2026-03-02T18:10:50Z","incident_id":"01KJQVXTTRPH2VZX5WX32PGT4W","status":"identified","updated_at":"2026-03-02T18:10:50Z"}]},{"id":"01KJFC1RZ91K2MYBBAFTRW9NB7","name":"Login Issues ","status":"resolved","created_at":"2026-02-27T10:59:27Z","updated_at":"2026-03-12T18:19:50Z","resolved_at":"2026-02-27T07:37:00Z","impact":"minor","page_id":"01KJF7XB975WT1G0BACPHKK2CX","incident_updates":[{"id":"01KJFC1RZ9VNXKSPQKZMYRSPHM","body":"We have resolved an issue that caused login failures for some users over a period of 37 minutes. This was due to a backend refactoring of our template functions.","created_at":"2026-02-27T10:59:27Z","display_at":"2026-02-27T07:37:00Z","incident_id":"01KJFC1RZ91K2MYBBAFTRW9NB7","status":"resolved","updated_at":"2026-02-27T10:59:27Z"},{"id":"01KJFC1RZ93R0HET818Y9G222V","body":"We are aware that some users are experiencing difficulties logging in. Our team is currently working to resolve this as quickly as possible. We apologize for the disruption and thank you for your understanding.","created_at":"2026-02-27T10:59:27Z","display_at":"2026-02-27T07:01:00Z","incident_id":"01KJFC1RZ91K2MYBBAFTRW9NB7","status":"investigating","updated_at":"2026-02-27T10:59:27Z"}]},{"id":"01KJFBYKQ3RSJDFZWTSW20DWSJ","name":"Message Sending Timeout","status":"resolved","created_at":"2026-02-27T10:57:43Z","updated_at":"2026-03-12T18:19:50Z","resolved_at":"2026-02-27T07:26:00Z","impact":"major","page_id":"01KJF7XB975WT1G0BACPHKK2CX","incident_updates":[{"id":"01KJFBYKQ3D2543ZD4RVZFPS54","body":"We have resolved the issue that caused message timeouts. This was due to a recent modification of our template API.\n\nWe have rolled back the changes, and all services are now fully restored. We apologize for the disruption and thank you for your understanding.","created_at":"2026-02-27T10:57:43Z","display_at":"2026-02-27T07:26:00Z","incident_id":"01KJFBYKQ3RSJDFZWTSW20DWSJ","status":"resolved","updated_at":"2026-02-27T10:57:43Z"},{"id":"01KJFBYKQ33V07PG99CPXPP9T8","body":"We are currently investigating an issue that is causing some messages to time out and fail to send. Our engineering team is actively working on a resolution to restore normal service as quickly as possible. We will provide further updates as more information becomes available.","created_at":"2026-02-27T10:57:43Z","display_at":"2026-02-27T07:01:00Z","incident_id":"01KJFBYKQ3RSJDFZWTSW20DWSJ","status":"investigating","updated_at":"2026-02-27T10:57:43Z"}]}]}