During a rolling upgrade of our network acceleration nodes, an incorrect configuration by our operations team caused part of the traffic to fall back to the origin, resulting in a service disruption.

The configuration has now been rolled back and the upgrade process has been stopped.

Impact period: March 25, 19:00–19:20 GMT+8

Affected traffic: Approximately 30% of API requests

We apologize for any inconvenience caused and are reviewing the process to prevent similar issues in the future.

The fix for the disruptions impacting Marketing Messages API has been deployed and this issue is now resolved.

Thank you for your patience.

We have resolved an issue that caused login failures for some users over a period of 37 minutes. This was due to a backend refactoring of our template functions.

We have resolved the issue that caused message timeouts. This was due to a recent modification of our template API.

We have rolled back the changes, and all services are now fully restored. We apologize for the disruption and thank you for your understanding.