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Feb 2026-May 2026
May
19
Tue
WhatsApp Service Alert 5.19
4:54 AM

【WhatsApp Service Alert 5.19】

Observation has now resumed, with the affected time period approximately from 12:00 to 12:45. Currently, it is observed that the WhatsApp service is backfilling webhook pushes. If there are no new issues, the alarm information will no longer be updated.

YCloud Team

April
No incidents reported
March
25
Wed
Service Disruption Notice – Partial Traffic Impact
11:00 AM

During a rolling upgrade of our network acceleration nodes, an incorrect configuration by our operations team caused part of the traffic to fall back to the origin, resulting in a service disruption.

The configuration has now been rolled back and the upgrade process has been stopped.

Impact period: March 25, 19:00–19:20 GMT+8

Affected traffic: Approximately 30% of API requests

We apologize for any inconvenience caused and are reviewing the process to prevent similar issues in the future.

03
Tue
Significant Drop in Marketing Message Delivery Rate due to 131049
3:38 AM

The fix for the disruptions impacting Marketing Messages API has been deployed and this issue is now resolved.

Thank you for your patience.

February
No incidents reported
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